We’ve all heard it… Bank branches are coming to an end. Despite what some may think, study after study
has proven this notion is simply not true. Although branch traffic may be declining, the presence of
branches is still vital to the process of acquiring new customers. In a recent study by CFI Group, the
number one reason consumers cited for choosing their current financial services provider was
convenience in branch location. That being said, Financial Institutions (FIs) must recognize the
importance of having a strong, well-run branch presence. Though customers may not visit brick-and-
mortar locations as much as they have in the past, due to the rise of web-based and digitally-enhanced
banking, the experience they have when they do visit is crucial to ensuring satisfaction and loyalty. The
perplexing question remains… How do FIs keep current customers engaged, while attracting new (and
younger) customers? The answer… Branch Transformation. Branch transformation is more than a simple
adjustment to the look and feel of your branches. It’s all about discovering how your institution is different
from the one across the street, and leveraging these differences to better serve your clients through your
products and solutions. Branch transformation is a long-term commitment that involves not only a physical
makeover, but a behind the scenes technology transformation as well. It may sound complicated, but in
order to remain competitive in your market, branch transformation is essential for long-term success.
NuSource has the tools to help you through the branch transformation process.
THE ATM EXPERTS
We are your local ATM experts, offering solutions that fit your specific desires. At NuSource, we
understand the constantly changing ATM world, your ever-changing business needs and offer our
customized, personal touch approach to every relationship. For nearly 20 years, we have focused on
providing our customers ATMs of the highest quality, at competitive prices. In an industry that is
continually evolving, we look for ATM solutions that deliver advanced security and innovative features.
With years of experience, our certified technicians will service “Any ATM, Anytime, Anywhere.” Our ATM
technicians are trained at the highest levels and hit the field each day with the expectation of fixing your
ATM on the first visit. Additionally, our dispatch department is available 24 hours, 7 days a week,
ensuring rapid response time if your ATM channel is ever awry. Keeping your ATM network running at its
optimal condition is of utmost importance to the experts at NuSource Financial. NuSource services all
major ATM brands including Nautilus Hyosung, NCR, Diebold, Triton, Wincor, GRG, and more. Providing
our customers quality multi-vendor ATM solutions and maintenance services, as well as leading-edge
technology, are top of mind for NuSource Financial.
ATM MANAGED SERVICES
As new technology hits the market and compliance standards continue to evolve, the cost of owning an
ATM is on a steady incline. The gradually increasing complexity of the ATM channel has amplified over
time and this is not expected to change in the foreseeable future. Due to these factors and many more,
the industry is transitioning into a Managed Services – Outsourcing – environment. ATM Outsourcing
allows Financial Institutions (FIs) to hand over the reins of their ATM channel to the experts. Managed
Services Partners provide scale and focus that a single FI cannot match on its own. They deliver the
infrastructure and skills required to maintain an ATM network because ATMs are their core business, not
a sideline and necessary nuisance. Owning and managing ATM operations can be stressful, time
consuming and expensive for any Financial Institution. Why not eliminate the headache and let an expert
take control? NuSource Financial’s “Freedom ATM Program” was designed to eliminate the many
challenges of ATM ownership for our customers. We custom tailor the program based on a common
sense approach to ATM Outsourcing, allowing us to meet the individual needs of each FI we work with.
Our Freedom ATM Program takes care of various operational and service burdens, including hardware
maintenance, software upgrades, cash replenishment, supplies and daily operations. While we
concentrate on upkeep, uptime, return on investment and delivering continual improvements to the ATM
channel, our customers can put their focus back on gaining market share and a competitive advantage.
ATM SECURITY SOLUTIONS
Increased skimming attacks, evolving malware, what’s next? It seems your ATM channel is facing threats
from every direction. Fraud at the ATM is on the rise, and the losses associated with it continue to
escalate. According to FICO, a credit scoring and analytics firm, criminals are stealing card data from
ATMs in the United States at the highest rate in two decades. From January 1 to April 9, 2015, FICO
tracked such incidents through its Card Monitoring Services for financial institutions (FIs), which
represents more than 65% of all U.S. debit cards. Debit card compromises at ATMs located on bank
property jumped 174% from January to April, compared to the same period the year prior. Furthermore,
successful attacks at non-bank machines soared by 317%, as recorded by FICO. These incidents come
as FIs are racing to issue new chip-enabled credit and debit cards that will make it more difficult for
thieves to create counterfeits. Despite ongoing efforts to speed up EMV migration, it will be some time
until the U.S. is completely EMV-ready. Between distributing chip-enabled cards to the general population
and upgrading or installing new equipment that is EMV-compliant, there is still a lot of work to be done.
Criminals in the U.S. have recognized this and are taking their last shot at ATM cashout opportunities via
counterfeited cards and stolen PINs. When it comes to ensuring security at the ATM, Financial Institutions
need to familiarize themselves with current threats in the market, and implement forward-thinking
strategies to prevent compromises. NuSource offers a suite of Security Solutions that beat fraud at the
ATM including Anti-Skimming Protection, Anti-Malware Solutions, and Patch Management Services.
At NuSource, we believe customers are at the core of every Financial Institution’s purpose. In this belief,
we recognize the need to provide security solutions that help FIs better protect and serve their customers.
A Financial Institution’s success is dependent on the quality of equipment they have in place. Be it
pneumatics, under-counter steel, vaults, and safe deposit boxes, or surveillance systems, access control
or alarms, both your employees and customers are seeing and using these security solutions on a daily
basis. For that reason, it is imperative to provide equipment that can be relied on. Because we are
dedicated to offering best-in-class products to our customers, we have partnered with the most
experienced and renowned banking equipment manufacturers in the market today.
DELIVERING THE BEST
From the start, having the right team has been imperative to our success. Our team comes from a variety
of backgrounds and expertise, ensuring that our customers are constantly delivered the best and most
efficient service in the industry. At NuSource, finding the right individuals to take care of our valued
customers is a top priority. What began as five employees providing regional services to Minnesota and
its surrounding states has evolved exponentially over the past 17+ years. We now have territory coverage
in 20 states and our team consists of over 80 highly-specialized and motivated employees. At NuSource,
our growth is service-based and customer-focused. High contract renewal rates and geographic
expansion are evidence of our customer appreciation and quality of service. When it comes to taking care
of our customers, we’re serious about providing the best services available in the markets we serve.
Through a combination of quality products, outstanding customer service and a commitment to
excellence, over 99% of our clients renew their business with us each year.